by Dr Ken Hudson | Aug 21, 2018 | Customer Experience, Disruption, Exponential Thinking, How to become a creative leader, SME's
Do we need some new thinking around the customer experience? Should we be thinking about enhancing the customer experience as a series of ‘S’ Curves? S Curves (short for Sigmoid Curves) were popularised by management writer Charles Handy. He writes, “the...
by Dr Ken Hudson | Aug 7, 2018 | Creative Problem Solving, Customer Experience, Disruption, Employee Experience, How to improve your Sales & Marketing, SME's
Is your customer expectation gap getting bigger? My daughter showed me a new app she has been using called Shazam. It is quite amazing as the app can recognise any song that is being played on the radio for example. I loved it. I started thinking of other applications...
by Dr Ken Hudson | Jul 19, 2018 | Creative Problem Solving, Creative Thinking Techniques, Employee Experience, How to become a creative leader, How to boost your productivity
Who do you bounce ideas off and How do you ask people for help? These are great questions particularly when most work today is done in groups and teams. To answer these questions remember the word ‘DATE’. D – Diversity Ask people who have a different...
by Dr Ken Hudson | Jun 30, 2018 | Customer Experience, Employee Experience
Net Promoters Score – yes and … The net promoters scores has become the most popular customer metric used by leaders in medium to large organisations. it was developed by Frederick F Reicheld from Bain & Company and made famous in a 2003 HBR article....
by Dr Ken Hudson | Feb 11, 2018 | Creative Thinking Techniques, Disruption, Exponential Thinking, How to accelerate idea generation, How to become a creative leader, How to run an awesome Brainstorming Session, Workshop Facilitator
Switch your perspective We all look at situations differently. This is because your perspective is informed by your thinking patterns. Your patterns are influenced by your experiences, values, attitudes and beliefs. This is why for example you tend to see only the...
