by Dr Ken Hudson | Aug 21, 2018 | Customer Experience, Disruption, Exponential Thinking, How to become a creative leader, SME's
Do we need some new thinking around the customer experience? Should we be thinking about enhancing the customer experience as a series of ‘S’ Curves? S Curves (short for Sigmoid Curves) were popularised by management writer Charles Handy. He writes, “the...
by Dr Ken Hudson | Aug 7, 2018 | Creative Problem Solving, Customer Experience, Disruption, Employee Experience, How to improve your Sales & Marketing, SME's
Is your customer expectation gap getting bigger? My daughter showed me a new app she has been using called Shazam. It is quite amazing as the app can recognise any song that is being played on the radio for example. I loved it. I started thinking of other applications...
by Dr Ken Hudson | Apr 23, 2018 | Conference Speaker, Customer Experience, Employee Experience, How to improve your Sales & Marketing, SME's
Thank You! That’s right. It’s when the consumer, customer or client says thank you. It could be Thank you for: – solving a problem I have – anticipating a need – listening to me – going out of your way to help me – doing...
by Dr Ken Hudson | Mar 12, 2018 | Creative Thinking Examples, Creative Thinking Techniques, How to innovate in a fast, simple and low risk way, SME's, Workshop Facilitator
I found this creative thinking example in a supermarket whilst I was shopping. Such a lovely idea. The sign provides simple, visual and useful information to make your shopping easier. And with more and more emphasis on self-service these types of ideas that provide...
by Dr Ken Hudson | Mar 5, 2018 | Creative Problem Solving, Creative Thinking Techniques, Disruptive Innovation, Employee Experience, How to accelerate idea generation, How to become a creative leader, How to boost your productivity, How to grow your Revenue, How to improve your Sales & Marketing, How to reinvent your product, brand, business or career, How to run an awesome Brainstorming Session, SME's, Workshop Facilitator
Opportunities for success open to creative thinkers* ‘The ability to think creatively, to generate and test new ideas, solutions or actions will be the most important skill in the workforce of the future. We are at a point in history whereby what has worked in...
by Dr Ken Hudson | Feb 10, 2017 | Creative Thinking Techniques, Disruption, How to become a creative leader, How to grow your Revenue, How to improve your Sales & Marketing, How to innovate in a fast, simple and low risk way, How to reinvent your product, brand, business or career, SME's, Speed Thinking
Why Speed Wins Speed is the new black. It’s becoming the new consumer and customer expectation. In a time-poor, interrupted world, why do I have to wait? This emphasis on speed is compounded because of Google for example. What is the capital of Australia for...
