by Dr Ken Hudson | Aug 21, 2018 | Customer Experience, Disruption, Exponential Thinking, How to become a creative leader, SME's
Do we need some new thinking around the customer experience? Should we be thinking about enhancing the customer experience as a series of ‘S’ Curves? S Curves (short for Sigmoid Curves) were popularised by management writer Charles Handy. He writes, “the...
by Dr Ken Hudson | Jun 30, 2018 | Customer Experience, Employee Experience
Net Promoters Score – yes and … The net promoters scores has become the most popular customer metric used by leaders in medium to large organisations. it was developed by Frederick F Reicheld from Bain & Company and made famous in a 2003 HBR article....
by Dr Ken Hudson | Apr 3, 2018 | Conference Speaker, Creative Problem Solving, Creative Thinking Techniques, Disruptive Innovation, Exponential Thinking, How to become a creative leader, Workshop Facilitator
Can a medium to large organisations or businesses have wicked problems? In a thought-provoking article in 1973, HWJ Rittel and MM Webber coined the phrase ‘wicked problems’ to describe a particular type of social, government or policy planning challenge....
by Dr Ken Hudson | Mar 10, 2018 | Conference Speaker, Disruption, How to become a creative leader, Workshop Facilitator
New metrics for your next keynote or conference speaker I attend a lot of conferences either as a keynote or conference speaker and/or as a delegate and like any activities there is a variability in the performance of the speakers. But perhaps the satisfaction with...
by Dr Ken Hudson | Jun 21, 2017 | Disruption, Disruptive Innovation, How to become a creative leader
1x to 10x to 100x! In the 100x Innovation system there are 3 types of innovation. I call these 1x, 10x and 100x. All 3 are interconnected and form a new, exponential innovation curve. I will discuss each of these in turn. 1x Innovation: These are the small, bite-size...
