by Dr Ken Hudson | Sep 11, 2024 | Switch Thinking
Switch Thinking developed by Dr Ken Hudson is based on an insight watching bilingual people switch languages. Dr Hudson wondered if you could learn to switch the language you were using perhaps you could switch your thinking. Being bilingual is a learned skill and...
by Dr Ken Hudson | May 18, 2024 | Switch Thinking
I am fortunate in that my work carries me all over Australia and Asia. It was during one of these trips after I spoke at a conference I settled down to a nice lunch and I noticed something wonderful. The person next to me started talking to me in English then when...
by Dr Ken Hudson | Dec 9, 2018 | Conference Speaker, Creative Problem Solving, How to become a creative leader, How to innovate in a fast, simple and low risk way, How to reinvent your product, brand, business or career, Workshop Facilitator
Small wins, tiny changes – big impact I have just finished reading Atomic Habits by James Clear. The 2018 book sub-title says it all – an easy and proven way to build good habits and break bad ones. In this case the author refreshingly delivers on his...
by Dr Ken Hudson | Aug 21, 2018 | Customer Experience, Disruption, Exponential Thinking, How to become a creative leader, SME's
Do we need some new thinking around the customer experience? Should we be thinking about enhancing the customer experience as a series of ‘S’ Curves? S Curves (short for Sigmoid Curves) were popularised by management writer Charles Handy. He writes, “the...
by Dr Ken Hudson | Jun 30, 2018 | Customer Experience, Employee Experience
Net Promoters Score – yes and … The net promoters scores has become the most popular customer metric used by leaders in medium to large organisations. it was developed by Frederick F Reicheld from Bain & Company and made famous in a 2003 HBR article....
