by Dr Ken Hudson | May 18, 2024 | Switch Thinking
I am fortunate in that my work carries me all over Australia and Asia. It was during one of these trips after I spoke at a conference I settled down to a nice lunch and I noticed something wonderful. The person next to me started talking to me in English then when...
by Dr Ken Hudson | Dec 9, 2018 | Conference Speaker, Creative Problem Solving, How to become a creative leader, How to innovate in a fast, simple and low risk way, How to reinvent your product, brand, business or career, Workshop Facilitator
Small wins, tiny changes – big impact I have just finished reading Atomic Habits by James Clear. The 2018 book sub-title says it all – an easy and proven way to build good habits and break bad ones. In this case the author refreshingly delivers on his...
by Dr Ken Hudson | Aug 21, 2018 | Customer Experience, Disruption, Exponential Thinking, How to become a creative leader, SME's
Do we need some new thinking around the customer experience? Should we be thinking about enhancing the customer experience as a series of ‘S’ Curves? S Curves (short for Sigmoid Curves) were popularised by management writer Charles Handy. He writes, “the...
by Dr Ken Hudson | Jun 30, 2018 | Customer Experience, Employee Experience
Net Promoters Score – yes and … The net promoters scores has become the most popular customer metric used by leaders in medium to large organisations. it was developed by Frederick F Reicheld from Bain & Company and made famous in a 2003 HBR article....
by Dr Ken Hudson | Apr 3, 2018 | Conference Speaker, Creative Problem Solving, Creative Thinking Techniques, Disruptive Innovation, Exponential Thinking, How to become a creative leader, Workshop Facilitator
Can a medium to large organisations or businesses have wicked problems? In a thought-provoking article in 1973, HWJ Rittel and MM Webber coined the phrase ‘wicked problems’ to describe a particular type of social, government or policy planning challenge....
