Wouldn’t it be awesome if …

Wouldn’t it be awesome if …

Asking this question will open up your mind I have started to think more about the word awesome. Why? Because it seems to me that this is what customers, clients and users expect. Organisations today have to aspire to be awesome. So in my ruminations I started to ask...
What about mini disruptions?

What about mini disruptions?

Does disruption always have to be big? Disruption according to Professor Clayton Christensen and others is always a large, earth shattering event. The most popular examples say Uber is cited as disrupting an entire industry. But what about smaller disruptions? To use...

The best way to prevent being disrupted

The 100% better customer experience You can hope that you won’t be disrupted. Or you can ignore it (good luck). Or lobby for more regulation (e.g. taxi industry). Or you can face reality. Disruption is coming to your brand, business or industry soon. And when it...

The ABCD of Disruption

A,B,C,D…… What’s the next letter in this pattern? It’s of course the letter ‘E’ according to the alphabet we are all familiar with. The Alphabet is a pattern. Our brain likes to think in patterns because it’s more efficient....

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