Why are most strategic planning days so boring?

Why are most strategic planning days so boring?

The need for whole brain strategic planning Every year the management or leadership team treks off to some external destination and spends a few days talking about their plans for the coming year. It’s a well worn path. As a strategic planning facilitator I have...
Flow and the Customer Experience

Flow and the Customer Experience

Being in the zone We have all experienced it at one time of our lives. It could be on the sporting field or in the classroom or in a choir for example. The feeling of being in the zone. Or what psychologist, Mihály Csíkszentmihályi calls Flow. According to Wikipedia,...
Reinvention rather than disruption?

Reinvention rather than disruption?

Is it time for a more positive approach to change? As an innovation consultant I like the idea of disruption. It’s the idea that nothing is permanent. Things can change. And that certain brands, businesses and people cannot dominate forever unless they remain...
What about mini disruptions?

What about mini disruptions?

Does disruption always have to be big? Disruption according to Professor Clayton Christensen and others is always a large, earth shattering event. The most popular examples say Uber is cited as disrupting an entire industry. But what about smaller disruptions? To use...

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