Let the battle of customer experiences begin

It’s the new marketing battleground Customer experiences. It’s the place where customers hearts and minds are won. The arena is hard-fought and continually changing. For example: How does a movie cinema compete with Netflix? The answer is through offering...

Why business owners should see The Martian

The best business movie of the year is not about business There is a new movie in town called The Martian which all business owners should see. It’s not about business. But it’s a wonderful movie about many of the qualities that make small and medium...

Can you teach disruptive thinking?

The 5 W’s & H of Disruptive Thinking Does disruption depend on chance or a few young entrepreneurs or a lucky bet? Can people learn to be disruptive? Do we all have a potential Uber idea lurking within us? I find these fascinating questions. My experience is...

How to innovate – one small win at a time*

Disruptive innovation is everywhere it seems There’s an ongoing fixation with the next Uber, Netflix, WhatsApp or Airbnb. Even perennial technology darlings such as Twitter or Facebook seem, well, so yesterday. It’s intoxicating, heady stuff as one technological...

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