Flow and the Customer Experience

Flow and the Customer Experience

Being in the zone We have all experienced it at one time of our lives. It could be on the sporting field or in the classroom or in a choir for example. The feeling of being in the zone. Or what psychologist, Mihály Csíkszentmihályi calls Flow. According to Wikipedia,...

Are you a creator, enhancer or judger?

The 3 key roles in any innovative team In my experience working with creative or innovative groups or teams there are 3 key roles. Each is important. The 3 roles are — a creator, enhancer and judger. One without the other will mean smaller ideas or plenty of...

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