by Dr Ken Hudson | Aug 21, 2018 | Customer Experience, Disruption, Exponential Thinking, How to become a creative leader, SME's
Do we need some new thinking around the customer experience? Should we be thinking about enhancing the customer experience as a series of ‘S’ Curves? S Curves (short for Sigmoid Curves) were popularised by management writer Charles Handy. He writes, “the...
by Dr Ken Hudson | Aug 7, 2018 | Creative Problem Solving, Customer Experience, Disruption, Employee Experience, How to improve your Sales & Marketing, SME's
Is your customer expectation gap getting bigger? My daughter showed me a new app she has been using called Shazam. It is quite amazing as the app can recognise any song that is being played on the radio for example. I loved it. I started thinking of other applications...
by Dr Ken Hudson | Jun 30, 2018 | Customer Experience, Employee Experience
Net Promoters Score – yes and … The net promoters scores has become the most popular customer metric used by leaders in medium to large organisations. it was developed by Frederick F Reicheld from Bain & Company and made famous in a 2003 HBR article....
by Dr Ken Hudson | Apr 23, 2018 | Conference Speaker, Customer Experience, Employee Experience, How to improve your Sales & Marketing, SME's
Thank You! That’s right. It’s when the consumer, customer or client says thank you. It could be Thank you for: – solving a problem I have – anticipating a need – listening to me – going out of your way to help me – doing...
by Dr Ken Hudson | Jan 9, 2018 | Creative Problem Solving, Creative Thinking Techniques, How to become a creative leader, Workshop Facilitator
The new challenge for all leaders, groups and teams It’s a tough time for anyone who works in an organisation or runs their own business. Leaders, groups and teams need to be more creative and innovative to develop new growth opportunities and design better...
