Let the battle of customer experiences begin

It’s the new marketing battleground Customer experiences. It’s the place where customers hearts and minds are won. The arena is hard-fought and continually changing. For example: How does a movie cinema compete with Netflix? The answer is through offering...

The ABCD of Disruption

A,B,C,D…… What’s the next letter in this pattern? It’s of course the letter ‘E’ according to the alphabet we are all familiar with. The Alphabet is a pattern. Our brain likes to think in patterns because it’s more efficient....

How disruption changes the competition

Competitors are no longer right in front of you In the pre-disruption days, competition were defined by what industry a company belonged to. Banks competed against other banks for example and whilst every player was not happy this demarkation did suggest that at least...

Pin It on Pinterest