by Dr Ken Hudson | Mar 7, 2019 | Employee Experience, Leadership, Workshop Facilitator
Switch Thinking is a new concept I have been developing over the past few months. As the name implies it is the ability to move between different ways of thinking depending on the need, situation or problem at hand. It can be used by leaders, groups & teams. The...
by Dr Ken Hudson | Aug 7, 2018 | Creative Problem Solving, Customer Experience, Disruption, Employee Experience, How to improve your Sales & Marketing, SME's
Is your customer expectation gap getting bigger? My daughter showed me a new app she has been using called Shazam. It is quite amazing as the app can recognise any song that is being played on the radio for example. I loved it. I started thinking of other applications...
by Dr Ken Hudson | Jul 19, 2018 | Creative Problem Solving, Creative Thinking Techniques, Employee Experience, How to become a creative leader, How to boost your productivity
Who do you bounce ideas off and How do you ask people for help? These are great questions particularly when most work today is done in groups and teams. To answer these questions remember the word ‘DATE’. D – Diversity Ask people who have a different...
by Dr Ken Hudson | Jun 30, 2018 | Customer Experience, Employee Experience
Net Promoters Score – yes and … The net promoters scores has become the most popular customer metric used by leaders in medium to large organisations. it was developed by Frederick F Reicheld from Bain & Company and made famous in a 2003 HBR article....
by Dr Ken Hudson | May 9, 2018 | Creative Problem Solving, Creative Thinking Examples, Creative Thinking Techniques, Employee Experience, How to become a creative leader
How to develop an everyday creative thinking habit Let’s agree that creative thinking is an ability we all possess. Remember when you were a kid and you could wrestle with dragons or imagine yourself playing soccer for example in front of thousands of people?...
by Dr Ken Hudson | Apr 23, 2018 | Conference Speaker, Customer Experience, Employee Experience, How to improve your Sales & Marketing, SME's
Thank You! That’s right. It’s when the consumer, customer or client says thank you. It could be Thank you for: – solving a problem I have – anticipating a need – listening to me – going out of your way to help me – doing...
