Flow and the Customer Experience

Flow and the Customer Experience

Being in the zone We have all experienced it at one time of our lives. It could be on the sporting field or in the classroom or in a choir for example. The feeling of being in the zone. Or what psychologist, Mihály Csíkszentmihályi calls Flow. According to Wikipedia,...
Reinvention rather than disruption?

Reinvention rather than disruption?

Is it time for a more positive approach to change? As an innovation consultant I like the idea of disruption. It’s the idea that nothing is permanent. Things can change. And that certain brands, businesses and people cannot dominate forever unless they remain...

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