The Yin and Yang of Strategic Planning

The Yin and Yang of Strategic Planning

We need a bit more Yang in strategic planning As we all know in Chinese Philosophy there is the Yin (shade) and the Yang (sunny). Together they form a complete whole. They are both interdependent and form a kind of dynamic tension between two competing forces. Yet...
Why are most strategic planning days so boring?

Why are most strategic planning days so boring?

The need for whole brain strategic planning Every year the management or leadership team treks off to some external destination and spends a few days talking about their plans for the coming year. It’s a well worn path. As a strategic planning facilitator I have...
Flow and the Customer Experience

Flow and the Customer Experience

Being in the zone We have all experienced it at one time of our lives. It could be on the sporting field or in the classroom or in a choir for example. The feeling of being in the zone. Or what psychologist, Mihály Csíkszentmihályi calls Flow. According to Wikipedia,...

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